In the unlikely event that your phone is defective, you will
be covered by our 30-Day or 90-Day Warranty. This warranty
applies to the handset only (accessories excluded) and does
not cover faults caused by the way the device is treated
and/or used by the customer. If your phone appears to be
faulty, simply contact us within 30 days from the date of
purchase. We will then assist you with the return process.
Once a defective device is returned to our premises, we will
inspect the device to identify the fault. If the fault is
identified, the original purchase value of the device will
be fully refunded.
Important- Warranty Conditions
A refund will only be provided once your return has been
received and inspected. Products are not expected to be
indestructible; use of a smartphone can affect its
durability. Warranty claims may be refused where there is
evidence of abnormal use, neglect or mishandling.
Our warranty will not apply in the following cases:
screen or physically damaged
that has been tampered with (e.g., jailbreaking)
has failed to take reasonable steps to avoid the quality
has used the product abnormally
Third-party repairs or modifications may also affect return
eligibility. If you have any issues with your phone, please
contact us first.
and Android devices may have an account lock (either iCloud
or Google Account). Refunds will only be provided on the
condition that the phone is returned with no account lock.
All account details must be removed from the device,
including any passcodes.
can only be made according to the payment method used at
time of purchase. E.g., If you paid with a credit card, the
money will be refunded to your card.
phones have been activated previously, and therefore battery
performance cannot be guaranteed to meet brand new
manufacturer's specifications. In relation to battery
performance, phones with battery health greater than or
equal to 80% are not considered to be faulty and therefore
our 30-Day Warranty will not apply.
If you have any further questions, please do not hesitate to
email us at, firstname.lastname@example.org